Booking conditions

We comply with the following terms and conditions for rental of holiday homes. These terms and conditions will become binding once you have made a reservation request on our site and we have confirmed your reservation to you.

We recommend that you familiarize yourself with our website with the general knowledge.

1. Ageement

Kn-Yhtiöt Oy is a broker for holiday homes and contracts for renting an apartment are made through our booking service between you and the owner.

2. Reservation

You can make a reservation request to our online reservation system when it suits you. We will confirm your booking by email.

All reservation requests will be confirmed by email as soon as possible. We will try to confirm reservations within 24 hours. Please note that the booking has not been confirmed until you receive a booking confirmation by email.

If your booking request can not be confirmed, we will notify you as soon as possible and then you will be able to choose another item or alternate dates.

After you have paid the advance (or full payment) of your booking, we will email you the exact address of the holiday home, the contact details of the owner and/or local guardian, how to get the keys to the holiday home and driving directions to the holiday home or other location where you can get the keys and driving directions for the end trip.

The holiday rental in Finland is made in Flypark info.

The reservation must be made at least 3 business days prior to the start of the reservation, unless otherwise agreed. If a reservation is made and paid by bank transfer outside Finland, the reservation must be made at least 5 business days prior to the start of the reservation.

3. Prices

Rental rates include a reserved holiday rental during the booked period, normal energy costs (electricity, water) furniture, cutlery and utensils, pillows, blankets and mattresses, unless otherwise stated.

Rental rates do not include dishwashing detergents, laundry detergents, hand soaps and toilet paper. 

There are some of the aforementioned products in the holiday homes.

We reserve the right to correct the prices stated on our site or email before booking confirmation.

After each rental , the apartment its thoroughly cleaned. You will always be a clean home. The cleaning fee will be charged in addition to the rental price which is 80€/rent.

4. Payment

Rental rates are announced on our website in Euros. You can pay by wire transfer also.

Reservation advance payment 30% of the rental price of the holiday home must be paid upon booking and the remaining 4 weeks before the first day of the booked rental period.

If you make a reservation later than 4 weeks before the first day of your reservation or make a reservation for a shorter period than 7 days, the full payment must made at once upon booking.

Our bank information can be found on the booking confirmation. 

All payments must be on our account at least 2 business days before the booking starts unless otherwise agreed.

If the payments have not been settled by the due date, the renter can cancel the reservation without notice. The renter is not responsible for any additional costs incurred by the renter for the customer.

5. Arrival to the apartment and transfer of keys

The holidaymaker will notify the arrival time well in advance and no later than 7 days before the first day of your reservation. For detailed instructions on how to arrive at a vacation rental you will find on the booking confirmation that will be sent to you by email when the advance payment (or full payment) has been made.

If you arrive late for your holiday rental, for example because of bad weather or cancellation of a flight/train, you should contact the landlord or local guardian as soon as possible.

If you are unable to arrive at the holiday property at the time stated, or you do not give notice of your arrival time, we can not guarantee the delivery of the keys.

The keys to the holiday home are your responsibility during the rental period. If the keys disappear, the owner of the holiday home or the local guardian will be entitled to charge you for the new keys and/or locks for the payment, as well as any additional costs thet may accrue to the loss of keys.

An extra charge for a door is charged for a service fee at least 60€

6. Apartment rules

The rental period usually starts at 4.00 pm and ends at 12.00 but times vary so check the times for the reservation confirmation of the holiday home you`ve booked.

Bed linen should be used in all beds. You can bring your own linen or you may want to order them in advance from the holiday home owner.

Only the maximum number of persons indicated in the description of the holiday home on our site can be booked at the same time, unless otherwise agreed at the time of booking.

Pets can not be accommodated in holiday homes.

Smoking is forbidden in all holiday homes indoors. If despite the prohibition, a vacation apartment is smoking during the lease period, the holiday home owner or local guardian is entitled to charge an additional fee of at least 500€ for thorough cleaning of the holiday home.

The owner of a holiday home or a local guardian is entitled to ask you to leave the holiday home without having to reimburse the rental if you have a major dirruption or danger to other residents. In such a situation, the landlord is not obliged to pay the customer additional costs that the customer may incur as a result.

Make sure you carry all your belongings when you leave the holiday home after the rental period expires, as the renter can not take responsibility for the forgotten property.

7. Final cleaning

In the rental of holiday homes, it is common practice that everyone clears the vacations when leaving the apartment.

Most disputes between the owners and client of a holiday home arise when the apartment is not properly cleaned or the conditionof the apartment is not the same as when it was delivered.

Cleaning involves removing the sheets from the beds and placing the towels (dry) at the agreed location, washing the dishes and putting them back in place, moving the furniture back in place and dumping the garbage. Vacation home towels are not intended for beach use. Also be sure to take away all your own food, drinks, empty bottles and cans and make sure that all windows and doors are locked before leaving your vacation home. If the holiday home is left unreasonably in the wrong condition, the holiday home owner is entitled to charge an extra fee for unplanned additional nights required for cleaning.

For the other instructions you will find a guestbook for each apartment.

8. Changes to the reservation

If you want to change the holiday home or the date of booking after the reservation confirmation has been sent to you, we will process the change as a cancellation and a new reservation unless otherwise agreed.

If you want to add the number of people or services to your reservation after the booking confirmation has been sent to you, an additional request or order will be required to present us in good time before the start of the rental period because we can not guarantee last-minute orders. Please note that all additional orders must be paid to us before the start of rental period, unless otherwise agreed.

We charge 20€ for any changes.

9. Cancellation

Cancellations should be sent to us by email in writing info@knoy.com and myynti@flypark.fi . Non-payment of the reservation is not an acceptable way to cancel the reservation and the reservation may not automatically be canceled if the reservation is not due by the due date. If you cancel your booking for at least 4 weeks prior to the first day of the booked rental period, we will charge you the advance payment you paid, or 30% of the total cost if the reservation has already been paid in full, but we will refund you the rest.

If you cancel your booking later than 4 weeks before the first day of the leased period, no refunds will be made unless we succeed in renting the same holiday rental and rental period to another customer at the same or roughly the same price. If the holiday rental can be rented again, we will keep the payment you paid but we will refund the remainder.

If you have to cancel your reservation at short notice, as your close family member is dead, seriously ill or in serious accident, we reserve your down payment or 30% of the total rent if the reservation has already been fully paid and we will refund the remaining. The cancellation must be made and the reason for the cancellation must be verified to the lessor in a reliable manner (eg a medical certificate) at least 48 hours before the booked time.

We recommend taking out comprehensive travel insurance.

10. The owners right to cancel the reservation

We reserve the right to cancel your booking if the booking has not been paid by the due date of the invoice. A reservation may also be canceled if any other clause in these terms and conditions has been neglected or if a vacant apartment has been subjected to obvious disruption or damage to the holiday home. If your cancellation is due to your behavior, you are not eligible for a refund or compensation.

We also reserve the right to cancel your booking if there is a force majeure that could not have been anticipated by force majeure. Such situations can be caused, for example by a rare potent weather phenomenon, hurricane, floods, fire or other damage to holiday home. (water damage) The amount you have already paid will be returned to you in full, but the landlord will not be responsible for any other expenses you may incur as a result of the cancellation.

11. Reliability of location information

We choose our vacation rentals carefully, but we are not responsible for the regular maintenance and maintenance of holiday homes or the maintenance of holiday homes and courtyards.

We have done our best to ensure that the descriptions and photos of our holiday homes on our site are true and all descriptions are given in the belief that they are true. However, we can not assume responsibility for the information provided to us by the owner or other service provider of the holiday home and which have subsequently become defective or incomplete.

All of these distances are approximate but equipment for holiday homes may change or be removed for reasons that we can not influence. However, we will do our best to get you up to date information on any changes you make when booking.

12. Security

When you arrive at your booking for a holiday home, you should immediately check out the apartment and note the exits so that everyone can get out quickly in an emergency. Parents of small children should check the apartment and its yard immediately and at the same time note the possible hazards. If the holiday home is located by the water, children need to be supervised all the time even if the water is low on the beach.

You must be careful and behave responsibly when using the equipment of a holiday home.

If you have booked supplies such as a travel cot or highchair for a baby, chech the condition of thr supplies before giving your child access to them. Check availability!

13. Damages

The customer is liable for damages caused by the holiday apartment and its yard. Damage must be paid directly to the owner of the holiday home or to the local guardian in cash before leaving the apartment at the end of the rental period or to be remitted by bank transfer within 7 days of leaving the apartment.

14. Remarks and complaints

If you have not been in the apartment you have booked for, for example for the condition, cleanliness or security of the apartment, you should immediately contact and during the rental period info@knoy.com ja myynti@flypark.fi addresses so that the issue can be rectified immediately.

If there is no satisfactory correction, you should contact us within 48 hours of the issue. We will contact the owner or guardian of the holiday home to help with the settlement.

If the above policy is not followed, the landlord and the owner of the holiday home can not support your claim when you return home.

If a satisfactory solution could not be reached during your stay, you must submit your complaint to us in writing within 14 days of leaving the holiday home. Investigating issues when facts are still well remembered can help us reach the solution faster. If you still can not reach a satisfactory solution, you can bring your complaint to the Consumer Dispute Board.

Unfortunately some problems such as those arising from weather patterns (rain water, storm damage, etc.) are beyond the reach of all parties involved, but we do our best to help.

15. Applicable law & disputes jurisdiction 

The landlord monitors Finnish an EU legislation in all its activitie. In the event of a dispute, all parties should try to settle the matter by negotiating. If a satisfactory solution can not be found in this way, the matter will be settled in the Vantaa District Court.

The contract is governed by Finnish law.

Booking conditions were last revised in February 2018.